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SOLVED: Missing Microsoft Office 2007 Shortcut Icons

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About 2 weeks ago, I noticed that my Windows application shortcut icons were showing the default, “no type associated” icons for all of the Office-related documents. I could double-click one of these (such as a .pptx or .xls file) and it would open in the correct application, so the shortcut itself was working.. but the icons were the generic Windows icon:

Windows default shortcut icon

I found a very detailed page describing various ways to try to fix the issue, and I tried all of them. None of these worked.

What did work, however, was completely quirky and inexplicable. I had to replace a directory under C:\Windows\Installer called:

{90120000-0012-0000-0000-0000000FF1CE}

Here’s how I stumbled upon this. I tried to change the default icon for Excel files by doing the following:

  1. I opened an Explorer window (explorer.exe)
  2. I clicked on Tools -> Folder Options -> File Types
  3. I scrolled down to XLS in the list and clicked on “Advanced”. I saw the following dialog:Excel icon file type
  4. I clicked on “Change Icon”, and the following error message came up:Windows installer xlsicons

So the icon shortcuts were missing, because this weird directory was missing (probably some disk-cleaning tool I ran purged that directory to regain some space).

I found that directory on one of my other Windows laptops, copied it over, and now the Office document shortcut icons are working again.

Windows installer icon directory


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